Stay Informed. Stay Connected.
Use our new email when trying to reach someone at Unity Health Insurance:
New Customer Service Hours:
Use our new Customer Services hours to reach us for help:
Monday through Thursday from 7 a.m. to 6 p.m. and Fridays from 7 a.m. to 5 p.m.
New Member Advocate (Appeals Specialists) Email:
As a Unity member, if you had concerns or problems with your services from Unity, you would contact a Member Advocate. You still can, but they are now called an “Appeals Specialist”.
Sometimes Customer Service staff is not able to resolve an issue you may have shared. This is when an Appeals Specialist can step in and help you with the appeal process. Please visit unityhealth.com/appeals for more information on Unity’s appeals process.
You can reach an Appeals Specialist –
- Through Customer Service at 800.362.3310; TTY / TDD: 711 or toll-free at 800.877.8973
- By new email at AppealsSpecialists@quartzbenefits.com
- By new fax at 608.644.3500
- By sending a MyChart message to Customer Service