New Service!

    Posted by Unity Health Insurance on April 4, 2017


    New Service!

    OrthoCare Now available for athletes of all ages

    Unity members, no matter your age, now have more access to quality orthopedic care with OrthoCare Now. UW Health Orthopedics and Rehabilitation offers this new service at the UW Health Orthopedics Clinic at The American Center. The clinic is staffed by some of the area’s most respected physicians in orthopedics and sports medicine who see patients for conditions* such as –

    • Sports and work injuries
    • Acute back / neck injuries
    • Closed, non-displaced fractures
    • Minor lacerations
    • Joint dislocations
    • Sprains / strains

    Same-day appointments are available. Office hours are Monday through Friday from 8 a.m. to 5 p.m.

    To make an appointment, call 608.440.6500.

    * Please note: OrthoCare Now does not provide care for sports concussions/head injuries, chronic conditions, second opinions, illness, missed appointments and narcotic prescriptions.

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    Topics: Member Newsletter

    Seasonal Allergies

    Posted by Unity Health Insurance on March 31, 2017

    Tips for Managing Your Seasonal or
    Not-So-Seasonal Allergies

    For the more than 35-million Americans who have allergies, it seems as if there are only two seasons: allergy season and winter (unless you have allergies to dust and mold, then it’s all year long).

    According to UW Health Allergist, Mark Moss, MD, there are actually three allergy seasons –

    1. Spring – when trees begin to bud and flower.
    2. Late spring – when the grasses join in.
    3. Late summer / early fall – when ragweed starts.

    Dr. Moss recommends ways you can help ease your allergy symptoms:

    • Try to stay indoors when the pollen or mold levels are high. Visit to see the pollen counting station for UW-Madison. It is one of three in Wisconsin that reports to
      the National Allergy Bureau.
    • Wear a pollen mask if you need to be outside for a long time (when you mow the lawn or work in the yard). Be sure to shower or change clothes afterward.


    Source: Mark Moss, MD (2012), “Tips for Managing Your Seasonal Allergies” (accessed 01/26/2017), available at

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    Topics: Member Newsletter

    Take A Stand

    Posted by Unity Health Insurance on March 31, 2017

    Reduce Your Risk for Heart Disease

    The latest findings from the American Heart Association® say that it doesn’t matter how active someone is if they also have long periods of daily sitting, such as watching TV or working at a computer. Sitting for a long time is considered bad for you and could lead to heart disease and stroke.

    Tips to sweep you off your seat –

    • The 60:3 rule: If you sit for 60 minutes, you should get up and move for three minutes.
    • Stand up and walk in place while on the phone or move during all commercial breaks.
    • Don’t call or email a co-worker. Walk over to their office to talk.

    How to get moving if you have a disability

    The Centers of Disease Control and Prevention recommend adults with disabilities get at least 150 minutes of aerobic activity per week, if able. If you have physical limitations and are not sure how to start a plan to be more active, ask your doctor or nurse for information. Many activities can be modified to meet your ability.

    •American Heart Association® (2016), “Sedentary Behavior and Cardiovascular Morbidity and Mortality: A Science Advisory From the American Heart Association” (accessed 01/31/2017), available at
    • Centers for Disease Control and Prevention, “Increasing Physical Activity among Adults with Disabilities” (accessed 01/31/2017), available at

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    Topics: Member Newsletter

    Distracted Driving

    Posted by Unity Health Insurance on March 31, 2017

    April is Distracted Driving Awareness Month

    Each day in the United States, at least eight people are killed and 1,161 injured in car crashes that involve a distracted driver.

    In 2014, 3,179 people were killed and 431,000 were injured in car crashes involving distracted drivers. The National Safety Council observes April as Distracted Driving Awareness Month to draw attention to this issue.

    Types of distractions that go beyond texting

    Texting is considered one of the worst distractions to drivers, because it requires a person’s full attention (visual, manual and cognitive). However, other distractions that could endanger the driver’s, passengers’ and even bystanders’ safety are –

    • Eating and drinking
    • Talking
    • Combing your hair or putting on makeup
    • Using a navigation system
    • Adjusting the radio

    Pledge to drive phone-free today!

    Take the pledge for your safety as well as the safety of those you love. You and your
    loved ones can pledge to drive phone-free at

    •National Safety Council, “Distracted Driving Educational Materials” (accessed 02/03/2017), available at
    • U.S. Department of Transportation National Traffic Safety Administration (2016), “Distracted Driving” (accessed 01/31/2017),
    available at
    • (2011), “Facts and Statistics” (accessed 01/31/2017), available at

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    Topics: Member Newsletter

    Emotional Resilience

    Posted by Unity Health Insurance on March 31, 2017

    What You Think Can Affect How You Feel

    Spring brings such a positive outlook to those of us who have muddled through a typical Midwest winter. However, some of us have a positive outlook — no matter the season. If you do, you may have what is considered emotional resilience.

    What is emotional resilience?

    Emotional resilience is when you are able to hold onto positive emotions longer and appreciate the good times. You are also able to bounce back from difficulties faster. Developing a sense of meaning and purpose in life and focusing on what’s important to you also adds to overall emotional wellness.

    Emotional resilience can help improve your health

    Did you know how you look at life can affect not only your emotional health, but also your physical health? Worry and stress can cause your body to react with tense muscles, stomach issues or headaches. When you’re more relaxed, you’re more likely to handle pain and stress better.

    Research has found a link between having an upbeat attitude and improved health, including:

    • Lower blood pressure
    • Reduced risk for heart disease
    • Healthier weight
    • Better blood sugar levels

    How can I build resilience?

    Whether you begin on your own or enlist the help of a counselor or therapist, you can become more resilient!

    Here are a few ways –

    • Remember your good deeds.
      Give yourself a pat on the back for the good things you do for others each day.
    • Accept that change is a part of living.
      Certain goals may no longer be within reach as a result of difficult situations. Accepting the things you can’t change helps you focus on the things you can.
    • Move toward your goals.
      Develop some realistic goals. Take small steps, even if it seems like a small accomplishment, it moves you closer toward your goals.
    • Forgive yourself.
      Everyone makes mistakes. Learn from what went wrong, but don’t dwell on it.
    • Be kind to yourself.
      Pay attention to your own needs and feelings. Do the things you enjoy and find relaxing.
    • Healthwise Staff (2016), “Building Resilience” (accessed 02/03/2016), available at

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    Topics: Member Newsletter

    Stay Informed

    Posted by Unity Health Insurance on March 31, 2017

    Stay Informed. Stay Connected.

    New email:

    Use our new email when trying to reach someone at Unity Health Insurance:

    New Customer Service Hours:

    Use our new Customer Services hours to reach us for help:
    Monday through Thursday from 7 a.m. to 6 p.m. and Fridays from 7 a.m. to 5 p.m.

    New Member Advocate (Appeals Specialists) Email:

    As a Unity member, if you had concerns or problems with your services from Unity, you would contact a Member Advocate. You still can, but they are now called an “Appeals Specialist”.

    Sometimes Customer Service staff is not able to resolve an issue you may have shared. This is when an Appeals Specialist can step in and help you with the appeal process. Please visit for more information on Unity’s appeals process.

    You can reach an Appeals Specialist –

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    Topics: Member Newsletter

    Managed Care

    Posted by Unity Health Insurance on March 31, 2017

    What is Managed Care?

    Managed care is designed to help keep members healthy. Managed care empowers members to seek preventive health care services and to work with their Primary Care Physician (PCP) to make the appropriate health care choices.

    Managed care members have rights and responsibilities to assure they receive quality care and services. This includes the right to –

    • Choose a PCP
    • Privacy and confidentiality

    In addition, you as a member are responsible for providing accurate
    information and –

    1. Using your Unity PCP to coordinate your care.
    2. Contacting Unity Customer Service any time you have questions about your Unity benefits.

    What are the benefits of Managed Care?

    Unity’s Managed Care plans promote the following –

    • Convenient access.
      Unity’s service area includes 26 counties throughout southwestern Wisconsin. Contact Unity Customer Service for more details.
    • Streamlined administration.
      There is very little, if any, follow-up paperwork when you seek care from a Unity participating provider. Just show your member ID card at the time of service, pay any copayment, coinsurance or deductible and, in most instances, your practitioner will submit claims and prior authorizations on your behalf.
    • Care management.
      Unity’s network of doctors, nurses and other health professionals work with your PCP to review your care and help ensure you receive medically necessary and appropriate services.
    • Health education and wellness.
      Unity partners with UW Health and a variety of community providers to offer health education classes and services to improve your health and well-being. Visit for more information.
    • Preventive health care.
      Unity promotes preventive health care services, such as physical exams, well-child care, routine Pap tests and mammograms. Unity has adopted the Preventive Health Care Guideline, which is based on the U.S. Preventive Services Task Force. For a copy of the guideline, visit

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    Topics: Member Newsletter

    Balance Billing

    Posted by Unity Health Insurance on March 31, 2017

    What is Balance Billing?

    Unity network providers charge a specific rate for services. This rate is the amount Unity pays for your care. This rate is known as the allowed amount.

    When you get care from an out-of-network provider —

    • They may charge more than Unity’s allowed amount.
    • Unity compares this charge with other providers in the area for the same medical service. Unity uses this to find out the usual, customary and reasonable amount they will pay.
    • If there is a difference between what the provider bills and the usual, customary and reasonable amount Unity pays, your provider may bill you for the difference. This is called balance billing and the amount charged doesn’t apply to your plan’s out-of-pocket costs.

    To avoid being balance billed, try to see a doctor who is in Unity’s network. Go to to find a network provider. You may also call Unity Customer Service at 800.362.3310. TTY / TDD users, call 711 / 800.877.8973.

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    Topics: Member Newsletter

    Tasty Appetizer

    Posted by Unity Health Insurance on March 31, 2017

    Ham, Goat Cheese & Cherry Crostinis Appetizer

    ½ cup unsweetened dried cherries 4 oz creamy goat cheese

    ½ cup cherry wine or sweet
    red wine
    2 oz smoked ham, thinly sliced
    1 baguette, sliced ½-1 inch thick ¼ cup unsalted nuts, crushed
    1 Tbsp extra virgin olive oil 1 Tbsp fresh thyme leaves
    Dash coarse salt 2 Tbsp honey

    Place dried cherries and wine in a jar fitted with a lid. Allow cherries to soak for 2 or more hours, until plump. Drain.

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    Topics: Member Newsletter

    ¡Ay que tosecita!

    Posted by Unity Health Insurance on March 31, 2017

    ¡Ay que tosecita!

    Desde hace un tiempo mi hijo tose mucho, sobretodo en la noche. Estoy preocupada de que pueda tener Asma ¿Qué puedo hacer?

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    Topics: Member Newsletter